Refund policy

Refunded in full. A placement only becomes valid when a signed webhook from the payment provider confirms the payment; a success screen alone never creates one. If money left your account and no placement exists — a failed webhook, a duplicate charge, a fault on our side — nothing was delivered and nothing is owed.

Write to marchembach@icloud.com with the payment reference. This case does not need a reason and is not argued.

Not refundable. Being outbid is what the product does, it is stated on the purchase screen and in the house rules, and the position you paid for was delivered for as long as it stood. Paying again raises your existing bid rather than buying a second entry.

Consumers in the EU have a fourteen-day right of withdrawal, but for a service that starts immediately it ends once performance has begun — and you are asked to acknowledge exactly that at checkout, because § 356 (4) BGB requires it before the service may start early.

If performance had not yet begun, you withdraw in full. If it had begun but was not complete — rented time still running — you owe the proportionate value of what was delivered and the rest comes back. The full wording is in section 7 of the placement terms.

The unused time is refunded proportionally where the cause was on our side — an outage, a slot never claimed, a surface that failed to appear. Time already served is not refunded, and a queued rental starts its clock when it claims a slot rather than when it was paid, so queueing is not lost time.

A placement removed for a breach of the house rules — an unlawful target, impersonation, malware, deception, someone else’s brand — is not refunded, beyond mandatory consumer rights. The reason is given to the email address on file.

Where the operator removes a placement for its own reasons rather than for a breach, the unused portion of any rented time comes back, and any amount paid for a ranked position within the last fourteen days is refunded on request.

A refunded or charged-back amount is deducted from the bid it paid for, automatically, whether the refund was issued by us or forced through your card issuer. If that brings the bid to zero the placement leaves the desktop. A chargeback raised without contacting us first has the same effect and usually costs both sides more than an email would have.

Write to marchembach@icloud.com with the payment reference from the receipt Dodo emailed you. Refunds are issued by Dodo Payments as merchant of record and return to the original payment method. We act within five working days; how long the money then takes to appear is up to your bank or card issuer, and is usually five to ten more.

If a refund is refused you will be told why, and you keep every statutory right you had before — including complaining to a consumer authority or taking the matter to court.